FAQ's

Q: Do you offer custom or commissioned artwork?
A: Currently, we only sell existing original pieces available in our online store.

Q: What payment methods do you accept?
A: We accept Paypal.

Q: Can I reserve a painting before purchasing?
A: No, due to the exclusive nature of our artwork, all sales are first come, first served.

Q: Do you ship internationally?
A: Yes, we ship worldwide! Shipping costs are calculated at checkout.

Q: How long does it take to receive my order?
A: All orders will be shipped in 14 business days via UPS. You will receive a tracking number via email once it has shipped.

Q: Will I have to pay customs fees for international orders?
A: International buyers are responsible for any customs duties or taxes imposed by their country.

Q: Can I return a painting if I change my mind?
A: No, all sales are final. Due to the nature of our artwork, we do not accept returns or exchanges.

Q: What if my painting arrives damaged?
A: If your painting arrives damaged, please contact us within 48 hours of delivery with photos, and we will work on a resolution.

Q: Can I use images of the paintings for personal or commercial use?
A: No, all artwork and images on our website are the intellectual property of Sofie Shamel and cannot be used without permission.